Protect your furry friend's daily life with quality products, fill your time together with thoughtful touches. Pets and you are both gentle gifts of life

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Terms of Service

Terms of Service

Thank you for visiting our website. You may access or use the Website or related services in accordance with the following Terms of Service and any other regulations mentioned on this website. Using the Services (such as ordering items on this website) means you agree to all these Terms of Service.
This Agreement does not establish any relationship (partnership, cooperation, employment, or other form) between you and the Company. Neither does this Agreement grant you the status of a representative of the Company.
The Company reserves the right to modify this website, related policies and agreements, privacy statements, and these Terms of Service at any time. You should periodically visit this website to review the above-mentioned policies and agreements, privacy statements, and any updates or changes to these Terms of Service.

Intellectual Property

All software and content of the website (defined as or including any text, audio, music, film, images, photographs, and graphics) are the Company’s intellectual property works and are protected by intellectual property laws, copyright laws, and international conventions. This website is for personal and non-commercial use only.
The content may be used for non-personal and/or commercial purposes only if expressly authorized by the Company and/or its third-party licensors. Without the consent or authorization of the Company, you may not post, reproduce, sell, or license any content of this website. Any unauthorized act may result in civil or criminal penalties.

Service Availability

The Company reserves the right to revoke or modify any service without prior notice. The Company is not responsible for the unavailability of this website at any time or for any reason.

Product Description

The Company will endeavor to ensure that the content and product descriptions on this website are accurate and complete. However, the Company does not guarantee that the content and product descriptions are fully accurate, complete, up-to-date, and correct.
If you believe that the product offered by the Company does not match the description, please refer to the Company’s return and refund procedures.

Pricing

Unless an obvious error occurs, your order will be accepted upon payment at the price displayed on this website. While every effort has been made to ensure that all prices displayed on this website are accurate, the Company cannot guarantee the correctness of all prices and reserves the right to correct any errors.
If the Company discovers that any product you ordered was listed at an incorrect price, it will notify you as soon as possible. At that time, you may choose to reconfirm or cancel the order. If the Company is unable to contact you, the Company will cancel the order.

Order Acceptance

When you enter your profile, payment information, and submit an order, the Company will send you an email to confirm receipt of the order. This email only confirms the receipt of the order and does not constitute acceptance of the order.
Your order will be accepted and your contract with the Company will be completed only when the Company sends you an email confirming that the goods have been shipped. Only the items listed in the confirmation email sent at the time of shipment are included in the contract.
The Company reserves the right to refuse to accept orders for any reason, including but not limited to the following:
  • a) The item you ordered is out of stock, has been withdrawn for failing to meet our quality standards, or one or all of the ordered items are subject to shipping restrictions.
  • b) The Company discovers an error in the price or product description.
  • c) The Company is unable to obtain payment authorization.
  • d) You are not eligible to make a purchase in accordance with these Terms of Service.
If there is any problem with your order, our customer service team will contact you as soon as possible.

Delivery and Pickup

When you place an order on the website, you will receive a reminder of the expected delivery time. Our team will endeavor to complete the delivery within the expected time, but there is no guarantee that the goods will be delivered to you within that timeframe.
The Company insures each order during shipment until the item is delivered or returned. When you return an item, you will need to sign the receipt confirmation. After signing, you are responsible for the goods.
If the person picking up the item is not the original purchaser, or if the item is a gift, you accept the signature of that person as proof of delivery. This signature indicates that the Company has fulfilled your order and that you have accepted the relevant transfer of responsibility.
The Company reserves the right to update the delivery policy at its sole discretion without prior notice.

Returns

The Company aims to provide you with the best online shopping experience, so we offer a no-questions-asked return policy. If you are not satisfied with the item for any reason, you can return it and receive a full refund, subject to the following conditions:
  • a) Customers may return goods within 7 days of purchase.
  • b) Returned items must be kept in their original condition: unworn, unused, packed in the original box or bags, with the swing ticket intact.
If you wish to return an item, please fill in the return form provided with the item and send it back together with the item. If you lose the form, please contact our customer service to obtain a copy via email.
Note: The customer is responsible for the return shipping costs.

Liability

Any opinions expressed by designers, companies, third parties, or their affiliates that sell products on this website to any media are purely personal opinions. The Company is not responsible for any such opinions, and these opinions do not necessarily reflect the views of the Company.
The Company does not warrant that the website or services are free of errors, nor does it guarantee that the website or the servers supporting it are free of viruses or other harmful components. We recommend that all users of this website ensure they have installed the latest software, including anti-virus software.
Certain events may occur beyond the Company’s reasonable control (e.g., severe weather). In such cases, the Company will endeavor to maintain services but will not be liable for any failure to meet the terms of these Services.